REFUND POLICY

We refund in full where the thing you paid for did not work:

• the territory was not delivered, or could not be given to you after payment succeeded;
• the same territory was sold twice and yours was not the claim that stood;
• you were charged more than once for the same claim;
• a fault on our side stopped the listing from appearing, and we could not put it right in reasonable time;
• we removed your listing for a reason that was not your fault.

Because a listing is published and publicly visible as soon as payment clears, we do not offer change-of-mind refunds once it is live. That includes deciding you would rather have a different territory, no longer wanting the listing, or having bought it by mistake, and it includes cases where you have simply stopped using it.

We also do not refund listings removed because they broke the content rules in our terms of service.

The section above is our policy, not a wall. If you think your situation deserves a refund, write to us and say why. We would rather look at a genuine case than stand behind a rule, and we may refund at our discretion even where this policy does not require it.

Nothing in this policy affects rights you have under the mandatory consumer law of the country where you live, and those rights come first wherever they apply.

Where you have a statutory right to cancel digital content within a set period, note that by completing checkout you ask us to publish your listing immediately, and in many places that request ends the cancellation right once publication has begun. If you would rather keep that right, do not complete the purchase.

Email support@untildisclosure.com from the address on your account, with the territory name and the order reference from your Paddle receipt. We aim to answer within five business days.

Paddle is the merchant of record for every purchase on this site, so approved refunds are issued by Paddle to the original payment method. The time it takes to appear is set by your bank or card issuer, and is usually five to ten business days after we approve it. Paddle may also refund a payment directly under its own buyer terms.

When a listing is refunded it comes down, and the territory returns to the globe for anyone else to claim.